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Quality of revenue and the customer bridge

Describes Fynease as of September 2026

Analysis, Revenue & Margin, Revenue opens on the customer bridge, with quality of revenue beside it.

The customer revenue bridge

Compares each customer's revenue with the same window a year earlier and places it in one bucket: new (no revenue before), churn (no revenue now), or expansion or contraction.
Prior revenue plus new, expansion, contraction, churn and currency equals current revenue, exactly.
Expansion and contraction are measured at constant exchange rates, so currency is its own step rather than looking like customers buying more or less.
A customer count bridge beside it: opening customers plus won less lost equals closing, counted from the same buckets as the dollars.

How the currency effect is found

From the currency each customer is billed in: foreign-currency amounts in the ledger first, then the currency and rate on the customer's invoices, then the customer's currency in QuickBooks. When no rate can be observed, none is assumed. With no foreign-currency customers, only the effect of translating a foreign company into the reporting currency is shown.

How complete it is

A line reconciles the bridge to income statement revenue. Revenue with no customer on it is outside the bridge, and a warning appears when less than 90% is tagged to customers.
If the prior year's months are missing, the bridge says which.
It can be viewed by project and by segment, and exported to Excel.

Quality of revenue

A score from 0 to 100: 40% recurring revenue, 25% diversification, 20% low concentration and 15% customer retention, labelled high, medium or review required, with a six-month trend.
Recurring revenue, the top customer's share, net revenue retention, and concentration (a Herfindahl index, low, moderate or high).
Revenue momentum: net new, gross churn, expansion, contraction and currency exposure.
Recurring revenue is the Subscription Revenue group of the chart of accounts, or, without one, revenue from customers billed in both years, labelled as the retained base.

Recurring revenue and ARR

Where there is subscription revenue, annual recurring revenue is built from deferred revenue schedules first, then from recurring revenue, labelled as an estimate. A customer counts as churned after two months without billing. ARR is withheld without a subscription revenue group or when less than 70% of it is tagged to customers.

Where it appears

In the Briefing's revenue lane, with the customers behind each movement, and in report packages as a revenue bridge, an ARR bridge, a customer count bridge and revenue by customer, which states the measured top-five share.

Limits

The comparison is the prior year; there is no budget basis.
Retention and net revenue retention need the prior year's ledger.

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